Frequently asked questions

Checking in and checking out

What time can I check in and out?

You can check in from 3 pm and check out at 10 am.

Can I check in earlier or check out later?

In summer it is not possible to check in earlier or check out later.

Where can I return the key?

You must return the key as you received it or put the key back in the key box.

Do I have to clean the accommodation before I leave?

You must hand over the house swept clean and in a proper condition and hand over the keys to the landlord. The tenant is responsible for the following tasks: washing the dishes used, emptying the fridge and garbage cans.

Change or cancel your booking

Can I cancel my booking?

Yes, you can cancel your booking, our general terms and conditions apply to cancelations. This may caused additional costs.

Can I change the details of my booking?

The booking details cannot be changed online. If necessary, please write to us.

Information about the vacation home

Are guests allowed?

No, no guests are allowed. Our general terms and conditions apply, guests can lead to the immediate termination of the rental contract.

Is it allowed to bring music systems or speakers?

No, it is not permitted to play music above room volume. Parties and loud music are prohibited and will result in the immediate termination of the rental contract. Please read our terms and conditions.

Are pets allowed?

Pets are only allowed by prior arrangement, our terms and conditions apply and additional costs may be incurred.

Is parking available at the vacation home?

There are parking spaces nearby, parking spaces directly at the house are not available.

Are the vacation homes non-smoking?

Smoking is not permitted in the vacation homes.

Is there WLAN in the vacation home?

Yes, there is free WiFi via cable with 95 Mbits.

Is there a barbecue in the vacation home?

There is an oven in the kitchen, there is no barbecue outside and barbecuing on the wooden terrace is not permitted.

Is it possible to get an extra bed for children?

This is currently not possible.

Are there cleaning products in the accommodation?

There is a vacuum cleaner, broom, bucket and cleaning products

How much does the final cleaning cost?

The final cleaning costs €50 per stay. This include not following cleaning by the guest: You have to leave the house swept clean and in a proper condition. Also you have to wash the dishes used, emptying the fridge and garbage cans.

Are towels and bed linen included?

Towels, bed linen, tea towels, etc. are included in the price.

Payment and deposit

How can I pay for my accommodation?

You can pay via our website by credit card, on request also by bank transfer and in cryptocurrencies

Why is there a security deposit?

A security deposit is common practice in the vacation rental industry. It covers possible damage and additional costs that may arise during your stay.

Consumption Costs

Consumption costs are included in the rental price, there are no additional costs. There is a final cleaning charge of €50 per booking.

How much is the deposit and when is it due?

The deposit is €200 and must be paid at least 5 days before arrival.

When will the deposit be refunded?

The refund will be made automatically within a maximum of 1 week after the departure date, provided that no damage or additional costs have been incurred during your stay. It will be refunded in the same way as the payment was made.

What happens if there is damage or additional costs?

If damage or additional costs are incurred, the corresponding amount will be deducted from the deposit. You will receive a detailed statement of the costs.

Damage and complaints

Please inform us immediately of any damage. We can then react quickly and replace defective items if necessary.

What happens if I cause damage to the vacation home during my stay?

Please inform us immediately of any damage. We can then react quickly and replace defective items if necessary.

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